Terms and Conditions
**UPDATED May 25, 2018**
We will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)
Ivy and Bat as well as our web host, WIX.com, are now GDPR compliant. If you wish to request a copy of your information or to request that you be deleted from our database, please use our contact form and use "GDPR" in the subject line. We appreciate your privacy and your business. Please see our full GDPR policy below.
Shipping and Refund/Return Policy
We ship by USPS standard mail options. While domestic (USA) orders can sometimes take less than a week depending on time of year and the USPS' own policies, please allow up to 4-6 weeks for international orders. Especially to the Eastern European Union and Western Asia (Japan, South Korea) and Australia.
At this time we are not shipping to the following areas due to governmental shipping bans and/ or civil unrest, or anywhere that the cost of shipping is prohibitive;
Crimea and the Russian Federation, Cuba, Iran, North Korea, and Syria, or any individual or entity operating or residing in those places;
Individuals or entities identified on sanctions lists such as OFAC’s Specially Designated Nationals (“SDN”) List or Foreign Sanctions Evaders (“FSE”) List;
Anywhere on the African Continent, Eastern Mediterranean Sea, South East Asia and China.
Any orders placed from these areas will be automatically cancelled and a refund issued. Thank you for your understanding.
Due to the nature of bespoke and limited edition products, cancellation requests can only be honored if they are made within the first 48 hours after purchase. Once the order has gone into fulfillment, no cancellations will be accepted. Any attempt at a charge back will result in legal action and a permanent ban from future purchases. We can only accept returns or issue refunds with return of the unused merchandise within 30 days of purchase date. Return postage must be paid by the buyer (and will of course be deducted from the cost of a replacement if such is required or refunded with the original purchase price if that is your choice).
These policies are in place to discourage fraud and help keep costs down so we can keep our prices down for you too =)
Terms for Subscription Services
Subscription Boxes are sent out on or after the 15th and may not arrive to you before the end of the subscription month based on where you live, especially in certain international domains, please allow up to 4-6 weeks due to Customs and your local postal carrier.
Invoicing for renewal of all subcriptions will be sent by the end of the last month of your subscription (i.e. by the end of July for renewal in August). You must cancel your subscription in writing by the 10th of the renewal month to allow for processing time or you will be invoiced for the next subscription period.
Failure to pay invoices in a timely manner will result in a report being filed with PayPal and your credit card / payment institution.
**12 Month Subscription Service: Due to the length of this subscription option, refunds will only be issued if the subscription is canceled in the first 6 months and only the last payment of $30 is eligible for refund.
Terms and Conditions
All of the products we make are created using the most natural ingredients balanced with USFDA regulation standards. We never test on animals and use vegan ingredients whenever possible. Some products may contain animal products such as tallow or lard, all products come with a clear ingredients list. Please read each product carefully before use. Because we use a combination of natural essential oils and synthetic compounds we ask that you please test on a small area (such as the wrist or elbow where the skin is thinnest) for allergic reaction before widespread use. We do use coconut oil and other nut oils!
By purchasing products from this site, you agree to the terms and policies set forth in the policies listed on this T&C. No other warranties are expressed or implied.
Ivy and Bat is a privately held company, we do not offer franchises or affiliate networking at this time.
All images, text, recipes and collection titles/themes are copyright Ivy and Bat and Tabz Jones and may not be used without express written permission, all rights reserved. The Ivy and Bat logo, theme, and colors are trademark Ivy and Bat and Tabz Jones all rights reserved.
To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of perfume or soap, for example), if you contact us directly.
We rely on a number of legal bases to collect, use, and share your information, including: as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as drop shipping and delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For purposes of EU data protection law, our founder, Tabitha Jones, is the data controller of your personal information. If you have any questions or concerns, you may use the contact form provided by this site.
Please direct all inquiries and feedback through our contact information, which can be found at the bottom of every site page.